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Tag Archives: Learning Management System

December 26, 2014

Learning – No Longer Optional


In the face of today’s hypercompetitive market, driving learning to the core of company culture is key to attracting and retaining top talent. Workforce editor Kate Everson recently connected with SumTotal and Skillsoft executives to talk about the evolution of learning delivery. The bottom line – organizations are facing a skills gap that only investments in learning can close.Evolution of learning delivery

They pointed to a recent U.S. Labor Department report, which highlighted the difference in job openings versus hiring patterns, as proof of the need for better internal development. As Jackie Funk, SumTotal’s senior vice president of global marketing, said, “Organizations might have employees who are capable right in their existing workforce or they might be looking to hire, but if they don’t have a system in place that helps them grow, they’re not going to be as successful.”

Research shows that today’s employees desire opportunities to grow and advance in their careers. According to the Deloitte Global Human Capital Trends 2014 report, “Twenty-first century employees have radically different expectations about work than those of previous generations. [They] want to work for organizations that continually invest in developing their skills, thereby enabling them to stay relevant in the ever-changing workforce.”

Employees have spoken and many executives have heard their concerns. A whopping 70 percent of Deloitte’s survey respondents indicated that learning and development is a priority for their organizations. Year 2015 presents the opportunity to turn those thoughts into actions.

Integrated training and development can increase efficiency, employee satisfaction and retention. By delivering context-aware, pervasive learning in the moment of need, the right technology can improve the way people work and helps employees get better at their jobs while they’re doing them.

Read the full article, including other insights from SumTotal and Skillsoft, on Workforce.com.

September 4, 2014

Investing in the Extended Enterprise


The level and quality of customer experience you provide as a business, or lack thereof, can make or break your success. Customers  want it all – innovative products, impeccable customer service, quick delivery and stress free support. This isn’t a secret. Everyone has experienced the good, the bad and the ugly when it comes to customer experience. And these experiences always leaves us wondering – what more could that organization have done to deliver on its promise?SumTotal Blog Extended Enterprise

Gone are the days where organizations can rely solely on internal stakeholders to grow their bottom line and achieve business goals. Surviving and thriving in today’s business climate requires leaders to look beyond their enterprise to the people who interact with and support the brand day-by-day, the very ones who in fact now have more influence over brand perception than anyone else.

These external audiences – AKA, The Extended Enterprise – are made up of a dynamic and diversified set of customers, partners, contingent workers, brokers, dealers, channel sales and other external sales and service providers. The Extended Enterprise is often found at the front lines of your business. They are interacting with customers, providing support and reselling your products and solutions.

The non-employee constituents who make up the Extended Enterprise represent underdeveloped potential (and dare I say risk!) to organizations if they’re experience isn’t optimal, or if they’re not set up for success.

How can you capitalize on this untapped potential?
It’s simple. Extend your learning and training programs to all business stakeholders – not just the internal folks. Companies that use their learning management system (LMS) to deliver training and information to external audiences generate nine times more annual revenue growth per full-time employee than organizations that do not. Those same companies also experience a 33% increase in customer retention.¹

How can you get started?
We’ve done the work for you! Join SumTotal for our upcoming Extended Enterprise webinar series, aimed at helping organizations understand the benefits of expanding the scope of learning and training across their entire value chains, from vendors and suppliers to channel partners, distributors, subcontractors, resellers and customers.

Hear best practices, tips and guidance from leading industry experts on everything from how to get started, to in-depth strategies and case studies.

Register now for our three-part webinar series:

Stay tuned for more upcoming resources, including getting started guides and case studies, highlighting the value of expanding your learning programs beyond the walls of your organization.

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¹Aberdeen Group. Customers and Learning: Extending the Boundaries, October 2013

May 27, 2014

3 Reasons HR Needs a Compliance Solution


Organizations take risk management seriously, but budgets are tight. The competing demands for limited resources mean some things make into the budget and others don’t – maybe next year. Compliance solutions often fall into the “maybe next year” bucket because things have been working OK so far, right?

Not to scare you – ok, maybe a little – but consider these interesting nuggets: